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At Maison de la Rose, customer satisfaction is our priority. However, due to the nature of fresh flowers, please review our return and refund policy below:
1. Returns
- We do not accept returns on flower arrangements unless the product arrives damaged or incorrect.
2. Refunds
Refunds may be issued in the following cases:
- The flowers arrive significantly damaged (with photo evidence).
- The wrong item is delivered.
- The order is canceled within the allowed time.
To request a refund, please contact us within 2 hours of receiving the product on
WhatsApp: +971 50 918 5984
3. Exchanges
- We may offer a replacement if the bouquet arrives in poor condition.
- We reserve the right to request photos for quality control.
4. No Refunds Will Be Given:
- For dissatisfaction due to personal preference (e.g., flower size, style, or color variation).
- If the recipient is unavailable to receive the order at the delivery time.
